The City delivers several services that require coordination, inter-departmental communication, and high-quality delivery. The City of Syracuse should reliably deliver services, like filling potholes, in a reasonable time period, and do the work completely, so that revisits for the same problem occur rarely.In-depth analysis
It is not uncommon for City staff to respond to the same street or same property repeatedly. This likely means an issue was not fixed correctly. There may be an error on the part of the property owner, or there are underlying issues with the infrastructure. Initially for this key result, we are aiming to decrease the number of times crews revisit a street or property for a duplicate service. By doing so, staff will have more time to address other issues in the city and people in the community will see problems resolved in a timelier manner.
In a city with more than 40,000 properties, 400 miles of road, and 500 miles of water main, a lot can go wrong. Community members make service requests daily and City staffs respond and work to resolve the issue. This key result aims to increase the number of times that services are being completed within a specific period of time.