Objective: Deliver city services effectively, efficiently, and equitably


The City of Syracuse should be a place where it is easy to open a business and live in quality, safe housing. We are taking several measures to improve how we attract economic investments to our city and stabilize our neighborhoods.

Key Result: Ninety-five percent of City services will be delivered by their established resolution time

Due to the seasonality of service types (No Heat in winter vs. Overgrowth in summer), categories will change throughout the year.


Overall services delivered on-time during the last 30 days: 77% On-time


Potholes
Pothole complaints reported
in the last 30 days: 91

100% On-time


Trash and Debris
Trash complaints reported
in the last 30 days: 46

98% On-time


No Heat
Complaints of No Heat reported
in the last 30 days: 28

93% On-time


Police Department Response
Priority 3 call responses
in the last 30 days: 766

73% On-time


Key Result: Increase the number of times city employees address a reported problem in one visit by 25%

Overall one visit service requests: 77% One visit


Potholes:
One time potholes addressed
in the last year: 1,378
Target: 77%

68% One visit


Water Main Breaks:
One time water main breaks
fixed in the last year: 127
Target: 94%

87% One visit


Trash and Debris:
One time trash complaints
addressed in the last year: 473
Target: 88%

86% One visit


Overgrowth:
One time overgrowth complaints
addressed in the last year: 946
Target: 89%

85% One visit


Malfunctioning Fire Alarms:
One time malfunctioning alarms
addressed in the last year: 373
Target: 82%

85% One visit