The community is an important part of how we govern. To ensure the community can easily interact with city officials, we are identifying and improving ways that the community voice can be heard early and frequently. City government will work to provide quality constituent engagement and response to improve our public engagement strategies.In-depth analysis
One of the ways city officials interact with the public is through social media. By monitoring the number of engaged users on City Departments' Facebook pages, we can measure if public engagement is improving over time. The baseline median engaged users was 8,274. The city's goal is to increase it by 20%, which would be approximately 10,000 engaged users.
An important element to ensuring residents receive quality service is how well we direct constituents to the departments they need. To improve city residents’ ability to report service issues and requests and receive a timely response, the City has begun implementing communication solutions to ensure calls regarding service requests are directly routed to Cityline (315-448-CITY).