Objective: Provide quality constituent engagement and response


The community is an important part of how we govern. To ensure the community can easily interact with city officials, we are identifying and improving ways that the community voice can be heard early and frequently. City government will work to provide quality constituent engagement and response to improve our public engagement strategies.

Key Result: Increase social media engagement by 20%

Overall change in engagement over the last 30 days: 1% Change


Reactions:
Facebook, Twitter, Instagram, and
Linkedin reactions in the past
30 days: 16,201


Target: 14,839strong>

9% Change


Comments:
Facebook, Twitter, Instagram, and
Linkedin comments in the past
30 days: 1,340


Target: 1,850strong>

-28% Change


Shares:
Facebook, Twitter, and Instagram
shares in the past 30 days: 1,986


Target: 2,653strong>

-25% Change


Key Results: Achieve 90% survey satisfaction from constituents using Cityline


Survey responses with a score of
7 or higher in the 30-day period
ending July 15: 17 out of 27

63% Satisfaction


Key Result: Improve equity of Cityline use by 20%

Our goal is to increase the number of calls to Cityline in the 10 census tracts with the lowest call volume.

The percent change in Cityline calls for all census tracts between 2018 and 2019 for the 60-day period ending July 15: -11% Change

Cityline calls in the 60 day
period ending July 15
:
2018: 456
2019: 368

-19.3% Change