City of Syracuse Performance Dashboard

The City of Syracuse has a mission to consistently deliver high-quality experiences through proactive and efficient service. To do that, we must start by being transparent about our services and pursue data-driven results. Our performance dashboard communicates our city objectives and measures our progress toward those objectives from start to achievement.
We are sharing specific and measureable goals that will be updated daily and reviewed weekly with leaders on our team.

Objective: Achieve Fiscal Sustainability

The City is on a path toward achieving fiscal sustainability. To show our city's growth, we'll have to show that we can manage spending and grow revenue. The City projected an $11 million budget deficit for the 2019 Fiscal Year (July 2018-June 2019). The key results for Achieving Fiscal Sustainability will both allow for and be a signal of a growing city.

Drill Down
Problem Solving
General budget variance should be reduced from 11% to 5%

-23%

Current Budget Variance

since last month

Achieved
Address at least one finding from the most recent audit

9 of 13

Steps Completed

since last week


Objective: Increase economic investment and neighborhood stability

The City of Syracuse should be a place where it is easy to open a business and live in quality, safe housing. We are taking several measures to improve how we attract economic investments to our city and stabilize our neighborhoods.

Drill Down
On Our Way
Ninety-five percent of building permits will be issued within their established timeframe

83%

Current permits issued on time

since last week

Problem Solving
Increase compliance of code violations by the comply by date from 20% to 35%

19%

Current compliance

since last week


Objective: Provide quality constituent engagement and response

The community is an important part of how we govern. To ensure the community can interact with city government easily, we are identifying and improving ways that the community voice should be heard early and frequently. City government will work to provide quality constituent engagement and response to improve our public engagement strategies.

Drill Down
Problem Solving
Increase the number of engaged users

-21%

Change from July to August

since last week

Achieved
Improve constituent use of City services by increasing the use of Cityline

100%

Calls to Cityline

since last week


Objective: Deliver city services effectively, efficiently, and equitably

The City delivers several services that require coordination, inter-departmental communication, and high-quality delivery. The City of Syracuse should reliably deliver services, like filling potholes, in a reasonable time period, and do the work completely, so that revisits for the same problem occur rarely.

Drill Down
On Our Way
Ninety-five percent of City services will be delivered by their established resolution time

75%

Current services delivered on time

since last week

On Our Way
Increase the number of times city employees address a reported problem in one visit by 25%.

83%

Streets visited once

since last week