City of Syracuse Performance Dashboard

The City of Syracuse has a mission to consistently deliver high-quality experiences through proactive and efficient service. To do that, we must start by being transparent about our services and pursue data-driven results. Our performance dashboard communicates our city objectives and measures our progress toward those objectives from start to achievement. We are sharing specific and measureable goals that will be updated daily and reviewed weekly with leaders on our team.

Objective: Achieve Fiscal Sustainability

The City is on a path toward achieving fiscal sustainability. To show our city's growth, we'll have to show that we can manage spending and grow revenue. The City projected an $11 million budget deficit for the 2019 Fiscal Year (July 2018-June 2019). The key results for Achieving Fiscal Sustainability will both allow for and be a signal of a growing city.

On Our Way
Reduce the general fund budget variance from 11% to 5%

8 of 18

Departments Complying

since last month

Problem Solving
Spend 95% of authorized capital project dollars by the end of the fiscal year

3 of 8

Departments Complying

since last week

Problem Solving
Spend 95% of grant dollars for grants from prior fiscal years

1 of 9

Departments Complying

since last week

Drill Down

Objective: Increase economic investment and neighborhood stability

The City of Syracuse should be a place where it is easy to open a business and live in quality, safe housing. We are taking several measures to improve how we attract economic investments to our city and stabilize our neighborhoods.


On Our Way
Ninety-five percent of permits and zoning approvals will be issued on-time

3 of 6

Categories complying

since last week

Problem Solving
Increase compliance of code violations by the comply by date from 20% to 35%

0 of 2

Violation types complying

since last week

On Our Way
Improve stability in the quality of life pilot area by 20%

-5%

Current change

since last week

Drill Down

Objective: Provide quality constituent engagement and response

The community is an important part of how we govern. To ensure the community can interact with city government easily, we are identifying and improving ways that the community voice should be heard early and frequently. City government will work to provide quality constituent engagement and response to improve our public engagement strategies.


On Our Way
Increase social media engagement by 20%

1 of 3

Categories achieving

since last week

Problem Solving
Achieve 90% survey satisfaction from constituents

0%

Survey satisfaction

since last week

On Our Way
Improve equity of Cityline
use by 20%

5 of 10

Tracts Complying

since last week

Drill Down

Objective: Deliver city services effectively, efficiently, and equitably

The City delivers several services that require coordination, inter-departmental communication, and high-quality delivery. The City of Syracuse should reliably deliver services, like filling potholes, in a reasonable time period, and do the work completely, so that revisits for the same problem occur rarely.

On Our Way
Ninety-five percent of City services will be delivered by their established resolution time

1 of 4

Current services delivered on time

since last week

Problem Solving
Increase the number of times city employees address a reported problem in one visit by 25%.

1 of 7

Services addressed in one visit

since last week

COMING SOON!
Improve equity of City service delivery time by 20%

Neighborhood
Equity

Drill Down